Refund, Resend, and Returns Policy

This refund policy is provided as a resource for customers who purchase from Baskity Global (“Baskity”).

Please review the following policies carefully.

ALL DISPUTES MUST BE OPENED WITH BASKITY. OTHERWISE, YOUR ACCOUNT MAY BE BLOCKED PERMANENTLY.

Baskity offers a quicker dispute resolution and will appreciate it if you provide:

  1. Photos or videos of the damaged item to prove the damage. If a photo cannot clearly show the issue, please upload a video.
  2. A screenshot of the email or dispute received, including the name, date, and content. In other words, proof that a complaint has been submitted (through PayPal Dispute, other payment gateways, email, etc.).
  3. The products must be returned to Baskity if our Dispute Team requests a return during the dispute process.

Except for important interpretations, Baskity will issue a refund, resend, or accept a return in any of the following cases:

1. Orders Delayed

Orders that lack tracking information, are in transit, pending, or expired 60 days after departing from the Baskity Global warehouse may qualify for a dispute. However, the following timelines apply based on shipping destinations:

  1. For orders shipped to the USA, disputes can be opened if the order has not arrived 45 days after departing from the Baskity Global warehouse.
  2. For orders shipped to Brazil, disputes can be opened if the order has not arrived 110 days after departing from the Baskity Global warehouse due to strict customs clearance in Brazil.
  3. For orders shipped via BaskityPacket Liquid Line to all countries, disputes for delayed orders can be opened 100 days after the order has departed from the Baskity Global warehouse.
  4. For some special shipping methods, disputes cannot be processed. (See the important interpretation below.)

Notes:

  • Sometimes, an order may arrive at the nearest post office and remain pending due to insufficient address, unclaimed packages, incorrect address details, etc. In such cases, it is more convenient for customers to contact the local post office or visit in person to collect the package.
  • Due to national regulations, phone number policies, and religious practices in Israel, packages are often delivered to self-pickup lockers, leading to extended delivery times. It is recommended that customers contact their local post office or visit the pickup location to receive their package.
  • In some cases, local tracking may indicate that a package has been delivered, but the customer may claim it was not received. In such cases, Baskity Global will make every effort to verify the situation. However, this process may take 1-2 months and does not guarantee a positive resolution.

2. Orders Not Received

Baskity Global will not process refunds or reshipments if the tracking information shows that the order has been delivered.

  1. If you have not received the package, you must provide a non-delivery certification issued by your local post office with an official seal.
  2. Tracking information alert: If the tracking status shows “Alert,” the possible reasons include:
  3. a) Incorrect/insufficient address.
    b) No such number.
    c) Unknown recipient.
    d) Refused delivery.
    e) Not picked up in time.
    f) No safe delivery location.
    g) Uncleared customs.
    h) Other reasons.

Notes:

  1. The local distributor may attempt delivery 1-3 times based on the situation. If the package remains unclaimed, it will be sent to the local post office for storage (3-7 days). During this period, you must pick up the package yourself. Otherwise, the package will be returned to the sender (our logistics company). If the package is lost during the return process, Baskity Global is not responsible for the loss.
  2. If the logistics company offers a return service to China, Baskity Global will store the returned products in inventory but will not issue a refund upon receiving the items.
  3. Baskity Global cannot provide a refund or reshipment if undelivered orders are not processed in time or if packages are destroyed by logistics companies.

3. Products Damaged

Baskity Global offers a full refund or a replacement if packages arrive badly damaged.

Baskity Global offers a partial refund or a replacement if packages arrive partially damaged (excluding minor issues such as loose threads, slight wrinkles, small scratches, etc.).

Notes:

  1. For fragile products, a full refund is highly recommended.
  2. For damaged packing boxes, Baskity Global cannot offer refunds or after-sale services due to long-distance international shipping.
  3. For ordinary and electronic products, you must submit a complaint or open a dispute within 30 days after the package has been delivered.
  4. For service products, Baskity Global will refund the product cost based on the China market price if you have Baskity Global’s quality inspection service. Otherwise, Baskity Global will not be responsible for these products. (See the important interpretation > Service products).

4. Incorrect or Missing Products

Baskity Global follows a strict quality control process before dispatching products. Incorrect or missing products will be handled as follows:

  1. For incorrect products, Baskity Global offers a full refund or replacement.
  2. For products with the wrong color or size that do not affect functionality, Baskity Global offers a refund or reshipment, provided that you submit a screenshot of your complaint including your name, content, and date.
  3. For missing parts that do not affect functionality, Baskity Global may provide a partial refund or reshipment of the missing part. If the missing part affects functionality, Baskity Global will resend the product.
  4. For missing accessories, Baskity Global will resend the accessories.

Notes:

For size-related issues, Baskity Global appreciates it if you measure the product using the correct measurement method and provide a photo of the measurement. This will help our dispute team resolve your issue faster.

5. Order Cancellation

For order cancellations, Baskity Global offers a full refund before the products are processed in the warehouse.

  1. After payment, POD (Print on Demand) orders cannot be canceled as they are customized.
  2. After payment, pre-order inventory orders cannot be canceled since these are special products reserved only for you.
  3. After payment, video and photo orders cannot be canceled as Baskity Global has already planned and prepared for your request.
Shopping Cart